- All Commercial and Domestic Work is undertaken – No job is too big or small.
- We hold full public liability insurance (up to £2,000,000), ensuring our customers peace of mind when using our services.
- We offer Free Quotes 24 hours a day, 7 days a week.
- We offer Emergency Call Outs to all our customers.
- All work is fully guaranteed.
COMPLAINTS POLICY The business always endeavours to to provide the best service. However, on rare occasions there may be times where a customer may not be completely satisfied. To ensure the business can put things right for you, as soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and to the high standards the business aims to achieve. Please contact the business straight away with any concerns either by phone, email or write to us. If writing, get proof of posting. Business Complaint Procedure On receipt of your complaint the business aims to respond within 5 days. The business will arrange a convenient to come and/or remedy the situation. In the unlikely event the business is unable to resolve your complaint having exhausted the business complaints procedure, it may be necessary to use another complaint service. Where the business cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests confirmed to us; and both parties agree a 'deadlock' has been reached you can then escalate your complaint. The business has access to an Ombudsman service for our domestic contracts for installation, service, repair and maintenance as part of the Which? Trusted Traders Endorsement. If you choose to you can refer your complaint to the Dispute Resolution Ombudsman. Before the Dispute Resolution Ombudsman can deal with your complaint you will need to contact Which? Trusted Traders on 0117 456 6031 who can explain if you are eligible to use the Ombudsman's services.
Registered in England and Wales No.5877501
VAT Reg No.182 5124 20
You can contact P&L Electrical Ltd. by emailing firstname.lastname@example.org or by calling now on 07904 165 805